Help Centre · India & Worldwide
Frequently Asked Questions
Guidance on creating agreements online — for India (eStamp & Aadhaar eSign) and worldwide digital signing workflows.
Search our knowledge base for agreement creation, identity verification, government eStamp & Aadhaar eSign (India), payments, remote signing worldwide, and security.
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Payments
Payments
Payment is requested after you review and approve the draft, before eStamp procurement and Aadhaar eSign invitations are sent. Some agreement types may not require payment if stamp duty and platform fees do not apply to your configuration.
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Last updated 30 Jul 2026
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Payments
Refund eligibility depends on the agreement status and whether government eStamp has already been procured. If eStamp has been issued, statutory charges may not be refundable. Contact support with your agreement reference for case-specific assistance.
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Last updated 30 Jul 2026
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Payments
If a payment fails, your agreement remains in draft or pending-payment status. Retry using another supported method such as UPI, card, or net banking. If the amount was debited but the status did not update, contact support with your transaction reference.
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Last updated 30 Jul 2026
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Payments
business
gst
Yes. Enter your company name and GSTIN during checkout where the billing form supports it. A tax invoice or payment receipt is generated after successful payment and available from your account.
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Last updated 30 Jul 2026
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Payments
Supported payment methods may include UPI, credit cards, debit cards, net banking, and digital wallets. Available payment options may vary over time.
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Last updated 30 Jul 2026
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Payments
Yes. A payment receipt or invoice is provided after successful payment.
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Last updated 30 Jul 2026
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Payments
refund
payments
It depends on what has already been processed. Once processing has commenced, payments may become non-refundable — and government stamp duty already processed, together with third-party charges such as eSign transactions already incurred, generally cannot be recovered. If you think an amount was charged in error, contact us with the agreement reference before raising a payment dispute so we can review the transaction record.
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Last updated 30 Jul 2026
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Still have questions?
Email us at info@wesigndeal.com or explore our guides and agreement pages.
